The American Camp Association® (ACA) is a national nonprofit organization serving the more than 15,000 year-round and summer camps in the US that annually serve 26 million campers.
ACA is committed to empowering camps to create quality experiences that build a world of belonging and growth.
We are looking for a full-time Customer Service Associate.
Someone who is driven to go above and beyond to assist our members, provide good customer service, and work on the processing team in-person at our headquarters in Martinsville at Bradford Woods.
*What would you do if hired?*
• Provide excellent customer service, to both internal and external customers via email and answering phone calls.
• Receive, prepare, verify, and process incoming payments.
• Data entry, filing, prepare applications for processing, and update buyer’s guide listings.
• Assist with Immediate Corrective Action process for accreditation visits.
• Create, update, and maintain accounts and records, and set-up all professional development and accreditation meetings and events in the CRM system.
• Maintain electronic and paper documentation including scanning, emailing, filing documents, and other tasks related to maintaining records.
• Ensure accuracy of documentation including proper signatories, filing, scanning, and document retention.
• Follow all established standard operating procedures in a timely manner.
• Provide administrative support to other teams as needed.
*What are we looking for in a candidate?*
• High School Diploma.
• Two years of experience in administration, data entry, customer service, and/or accounting.
• Team player.
• Strong organizational skills.
• Strong attention to detail.
• Strong work ethic.
• Experience with Microsoft CRM or similar database.
• Experience with Microsoft Outlook, Excel, and Word.
• Ability to use a postage machine and scanner.
• Ability to work within the ACA’s normal hours of operation of 8:00am to 4:30pm, Monday through Friday.
This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
The American Camp Association celebrates diversity and is committed to creating an inclusive environment for all employees.
We are an equal opportunity employer and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of age, race, color, religion, national origin, sex, disability, medical condition, veteran status, marital status, sexual orientation, genetics, or any other non-job-related factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The American Camp Association works to make applying for positions accessible for all, including those with disabilities.
If you require alternative methods of application or screening, please let us know.
Job Type: Full-time
Pay: From $17.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Weekly day range:
* Monday to Friday
Work Location: In person
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