*Job Title: * *IT End User Support Engineer*
*Location: Bloomington, IN 47401*
*Duration: Fulltime*
*Description*
Under the direction of the IT End User Support Manager, the primary responsibilities of the *End User Support Engineer* will include implementing, configuring and supporting stable, secure, and efficient End User devices while proactively solving IT issues and supporting end users at all levels.
The ideal candidate will possess a proven track record in enterprise Global End User support.
This candidate will also possess excellent troubleshooting skills and a desire to learn new technologies and procedures.
*Responsibilities:*
* Ability to administer and troubleshoot End User devices and software including workstations, O365, Windows 10, and AD file access permissions.
* Configure and setup hardware for remote employees.
* To be able to think through problems and visualize solutions.
* To quickly learn new or unfamiliar technology and products using documentation and internet resources.
* Be Customer Service centric focused as an enabler to business initiatives.
* Assist in the evaluation of new products and technologies.
* Monitors and maintains continuity with software licensing and maintenance agreements for all devices.
* Performs other duties as assigned.
*Benefits:*
* Comprehensive health benefits package (medical, dental, vision, etc.
) for positions of 30 hours or more per week
* Health Savings Account with annual employer contribution
* Company provided Life Insurance, Accidental Death and Dismemberment, and Short-Term Disability
* Voluntary Life Insurance, Spousal Life, Child Life, Critical Illness, Accident, and Long-Term Disability
* 401(k) with matching contribution that is fully vested from day 1
* Generous amount of PTO, plus 14 paid Holidays
* Tuition reimbursement and scholarship opportunity
* $250 in Lifestyle Reimbursement Account upon completion of annual physical
* Wellness program with monthly themes, quarterly challenges, onsite flu shot clinics and biometric screenings
* Clean and safe work environment
*Requirements*
*Education:* Bachelor’s Degree in Computer Science or related technical/business field.
*Experience and/or Training:*
* Minimum of 3 years of hands-on enterprise experience in a global team supporting compute and end users.
* Experience with Dell and Avaya equipment preferred
* High-energy, self-motivated, detailed, well-organized
* A self-starter able to work independently but comfortable working in a team environment
* Ability to function within and contribute to a positive, team oriented, continuous learning environment
* Excellent face to face and written communication skills
* Excellent documentation skills
* Ability to prioritize large list of tasks
*Licenses/Certificates:* _Applicable Vendor certifications are a plus_
*Technology/Equipment:* _Strong experience with Dell and Avaya Telecom products and Support services_
Job Type: Full-time
Salary: $60,000.
00 - $70,000.
00 per year
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Experience level:
* 3 years
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)
Ability to Commute:
* Bloomington, IN 47401 (Preferred)
Ability to Relocate:
* Bloomington, IN 47401: Relocate before starting work (Preferred)
Work Location: In person
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